In the daily operations of Banco Luso Brasileiro (Bank), whether in conducting business, seeking new products, services, and opportunities, or organizing its internal structure, the processing of personal data is part of this reality. Although these are fundamental to its activities, the Bank understands that it must act responsibly and transparently, safeguarding such information and providing it with technical and administrative security measures. To this end, we provide this website so that you can learn more about our work and get in touch with us, whether for information, contact, requests, or to access our reports and/or client areas.

Thus, these Terms of Use, together with the Privacy Policy, govern the Banco Luso Brasileiro website (https://bancoluso.com.br/en/) and its users’ relationship with the company.

If after reading these Terms of Use you do not understand or agree with any point, we ask that you contact us via form / email / phone before continuing to browse, contract, or access logged-in areas.

1. ABOUT THE WEBSITE

The website is an informational platform for promoting the Bank’s services, including logged-in areas or specific service queries for our clients, accessible via login and password. The website is not, in any way, a platform for selling or contracting services. That is, its use alone does not create a commercial relationship between you and the Bank.

If you wish to hire any of our services, you must contact us by requesting registration through the “sign up” option, available on the homepage of the website (https://bancoluso.com.br/en/).

Access to and use of the website does not depend on your registration, except when necessary due to a specific functionality, such as the “access your account” section highlighted in these Terms of Use.

The website does not contain or disseminate information directed at minors or, on the other hand, content inappropriate for such ages; therefore, it is exempt from content age classification.

2. APPLICATION OF THE TERMS OF USE

These Terms of Use refer exclusively to the website. In turn, each of the services disclosed on our website is governed by its own terms and conditions, which must be analyzed in specific contracts and documents at the time of hiring.

3. CONTACTING THE BANK

In addition to personal contact at one of our branches, you can reach us by phone through the numbers available on the website (https://bancoluso.com.br/en/contacts/) or via the forms available in the Customer Service channels – SAC (https://bancoluso.com.br/en/contacts/#atendimento) and Ombudsman (https://bancoluso.com.br/en/contacts/#ouvidoria). Providing all information regarding your request is mandatory for submission and internal processing.

Messages sent via form, email, or phone are for contact purposes only and do not constitute hiring of services or products, which will only occur through the execution of a specific contract.

4. CONTENT AND NEWSLETTER SUBSCRIPTION

On our website, you can access our informational content. However, if you wish to receive information about Banco Luso, simply subscribe on the pages that may be available.

The contact information and personal data provided by you may be used for communications and sending of content produced by the Bank, according to the Privacy Policy, which can be accessed at: Privacy Policy.

5. CLIENT ACCESS AREAS

Our clients have access to the logged-in area “Access your account” on our website. For registration, you must provide true, complete, and non-misleading information, ensure the security of your account, and be responsible for all actions performed through it. For your safety, the Bank may refuse or cancel access to logged-in areas if it finds any false information.

Each user has an individual access account. Therefore, you must not share your login and password with others or use your account illegally to circumvent or harm the Bank’s systems. If you become aware of unauthorized use of your account or any malfunction, you must immediately notify the Bank, which may suspend the suspected user’s access or correct the reported error.

6. INTELLECTUAL PROPERTY

The information and texts available on the website are authored by the Bank or obtained from public sources considered reliable. We periodically improve, correct, and update the information published on the website, but there is no guarantee that the materials are up to date at the time of your access.

The information and content of external links eventually indicated on the website are for informational purposes only and are not under the Bank’s responsibility or control. These external links, when applicable, are provided for your convenience, which does not imply that the Bank endorses the external content or any association with its operators.

All content made available on the website is solely and exclusively owned by the Bank or has been duly licensed or assigned to the institution. Therefore, you are not granted any license or assignment of intellectual property rights, and reproduction of any part of the website or its content is prohibited, under penalty of sanctions provided for by applicable law.

The use of the name “Banco Luso Brasileiro,” the domain (https://bancoluso.com.br/en/) (and its subdomains), as well as the content of the website’s pages, are the property of the Bank and are protected by intellectual property laws and international treaties. Unauthorized use and total or partial reproduction of such content is prohibited, except with our express permission.

7. LIMITATION OF LIABILITY

Given the informative and expository nature of the website, the Bank is not responsible for any damages resulting from the misuse of the content, external links, and other documents available on the site, nor for actions taken by you based on such information.

Considering that we have no control over third-party websites and content, you understand that these Terms of Use do not apply to third parties – including social media – even if you use such media to connect to the website. You should always pay attention to the terms and policies applicable to the third-party websites you visit.

The Bank is not liable, within the limits of applicable law, for any damages resulting from the use of the site, equipment failure, connection, data transmission errors, interruptions, delays in operation, computer viruses, failures in the telecommunications system or connection provider, or any incompatibility between the site and your internet browser.

8. SECURITY

By continuing to browse, you agree to use the site in good faith and respecting the merely informative and expository purpose of the available content and/or the operational purpose of transactions available in the logged-in areas.

It is forbidden to use the website in any way that may impair its operation, including but not limited to attempts to introduce malicious code, denial-of-service attacks, or abuse of any defect or error on the site.

Any intrusion, attempted intrusion, or activity that violates or contradicts current Brazilian laws, including Law No. 13.709/2018 (General Data Protection Law – LGPD), will make the responsible party subject to relevant legal actions, as well as compensation for any damages caused.

In providing the website, we are committed to using tools compatible with high and current security standards, in order to prevent the transmission of malicious code and/or corrupted files.

The Bank is not responsible for any damage, loss, or harm suffered by you due to internet, system, or server failures you use, or those resulting from third-party actions, acts of God, or force majeure. We are also not responsible for any virus that may infect your equipment due to access, use, or browsing on the internet or as a result of data, file, image, text, or audio transfer.

9. PERSONAL DATA PROTECTION

In addition to the information collected through specific forms, the website collects personal data and browsing information via cookies, which may be shared with national and international suppliers for storage, availability, and maintenance of the site, email flows, among others.

The collection, processing of personal data, their respective purposes, and your rights as a data subject are governed by a specific policy, which can be accessed at: Privacy Policy.

10. FINAL CONSIDERATIONS AND JURISDICTION

These Terms of Use are a type of adhesion contract and undergo periodic revisions, without prior notification being required. Therefore, it is important that you consult the document to confirm whether you still agree with its terms before continuing your navigation.

These Terms of Use comply with and should be interpreted based on the laws in force in the Federative Republic of Brazil. To resolve any doubts or issues related to them, the parties elect the Court of the District of São Paulo/SP, to the exclusion of any other.

Last updated on: February 23, 2021.