How can we
help you?
Customer service
Call our Customer Service Center for immediate assistance.
+55 11 3039 1500
Customer Support Center
Assistance with inquiries, suggestions, questions, feedback, and complaints.
0800 774 4453
Monday to Friday, 9am to 6pm, except public holidays.
Institutional
Access documents such as the statute, organization chart and consumer protection code.
Submit your request to SAC
Already know who to talk to?
Contact us through the official channels.
Collection Center
Contact point for payment arrangements and resolving past-due accounts.
0800 774 4453
Foreign Exchange and Investment Desks
Dedicated support for foreign exchange services and inquiries.
+55 11 3039 1560
Investment Desk
Support channel for demands relating to the investment area.
+55 11 3039 1528
Complaints Channel
Independent channel for complaints from employees, clients and third parties.
Access herefor all your needs
Rua Pascoal Pais, 525 – 14º floor
Brooklin – São Paulo – SP
ZIP: 04581.060
Has your case
not been answered?
Use the Ombudsman’s Office.
The Ombudsman serves as our independent escalation point. In order to speak to the Ombudsman, you must have already communicated with SAC – Customer Service – and registered your complaint.
Call the ombudsman
Support for demands, suggestions, doubts, compliments and/or complaints.
0800 770 5876
Working days, 9am to 6pm.
Send your request to SAC
FAQ
What are BLB's official channels?
BLB only uses official service channels, such as its website, call center telephone number and corporate emails. For your safety, avoid interactions via messaging apps or calls to personal phones.
How do I open a “BLB for your company” account?
To open a BLB Company account, visit our dedicated page or contact the call center directly by phone.
Who can open a “BLB for you” account?
The BLB Personal Banking account is available exclusively to individual clients who meet our eligibility criteria.
How do I access Banco Luso Brasileiro's reports?
You can access the reports via our official reports page. You can also check out other documents in BLB’s transparency section.
What should I do in case of a security incident?
In the event of a security incident, such as loss or theft, contact our Customer Service immediately to block the account and obtain instructions for protecting your financial operations.
How do I work at Banco Luso Brasileiro?
Join the team!
We post job openings based on the bank’s staffing needs and we use active selection through various employment platforms. To make the process easier for you, send your CV to: trabalheconosco@lusobank.com.br.
Your CV will be monitored by our recruitment team and, if an opportunity arises that matches your profile, we will contact you.
In the meantime, keep following our website and social networks to find out more about Banco Luso Brasileiro SA.
Follow BLB
on social media
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